Uncommon Service: How to Win by Putting Customers at the Core of Your Business (2012)

2012 | English | 272 pages | EPUB | 3.52 Mb

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.

Download:  http://adf.ly/dRbhs