The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research (2013)

2013 | 364 Pages | ISBN: 0124047009 | EPUB | 4 MB

The Moderators Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you ll find guidance for nearly 100 diverse situations ranging from business-as-usual to tricky and sticky that might occur during usability studies, contextual inquiries, or user interviews.

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